Viking Bags FAQ
Will the bag fit my bike?
Our Bike specific bags are tested and hence guaranteed to fit on the particular bikes they are listed for. However, in case modifications are required to fit the saddlebags, we mention it on the instructional manual and/or product page. Make sure that you go through the product page carefully to see the fitment requirements.
For Universal Bags, while we make every effort to make the bags fit as many bikes as possible, we’re only humans! Please give our customer service a call in-case you have confusion whether the bag will fit your bike or not. We suggest that you check the dimensions of the product you like and ensure that you have sufficient space to install the bags before purchasing. Also, it is highly recommended that you read the instructional manual beforehand.
What if I have question about the product?
We try to provide as much information as possible on our product page to answer all the questions you might have. This includes pictures, product videos, instructional manuals, installation videos, customer photos and product specifications and description. If you still have a question, feel free to shoot us an email at firstname.lastname@example.org, or give us a call and one of our experts will be more than happy to answer all your questions.
How can I place an order?
The most convenient way to place the order is via our online checkout. Just click the ‘Add to Cart’ on the product you wish to buy to add it to your cart. You may choose ‘PROCEED TO CHECKOUT’ at any time to check out the products in your cart. The on-screen instructions will guide you through the process. In case you need assistance, give us a call and one of our luggage experts will guide you through the online checkout process or place your order via phone.
How can I check the status of my order?
To check the status of your order, please visit ‘My Account’ page and add your account information to see order history and status. Note that we send confirmation email once you place an order with all necessary information.
How do I make a change to my order?
To make any changes to your order, contact us as soon as possible so we can assist you in making the change before your order is shipped.
What to do I do if my order did not arrive?
Make sure you check the status of the order and track the package using the provided tracking number. If your order is shown as ‘delivered’ but you did not receive the product, contact delivery service used to deliver your product. You can call or email our customer care department for further assistance and we’d be happy to help.