Dispatch & Delivery
Dispatch takes usually between 1-3 business days; freight orders are subject to 2-4 days. Dispatch is when a product is ready and is picked up by our delivery partner. Delivery takes between 5-14 business days depending on location and it is subject to change due to weather and other uncontrollable events. Some products are offered on a pre-order basis, with an estimated shipping window of 2-4 weeks. * A valid phone number MUST be provided to guarantee delivery.
• Returns due to non-scheduling of delivery will be subject to a 20% restocking fee.
• Important: you must inspect the box containing your item before signing in case of evident damage to the packaging or hints that the contents may have been compromised, so the delivery ticket can be properly assessed with “Damage” or “Subject to Inspection”. On freight items, you must sign the BOL (Bill of Lading) as proof of inspection, therefore should there be any issues, the refund/return can be processed without setbacks.
Delivery coverage comprehends all the states in the continental and contiguous US. At the moment we do not ship to Alaska, Hawaii, Puerto Rico, Guam, US Virgin Islands, Northern Mariana Islands and American Samoa.
Delivery Charges & Services
Sofamania.com pays for your shipping, therefore you are not charged for it! For the most part our items are shipped though FedEx at your door and in the case of an apartment building, they will be delivered at the building’s manager office/mail room/leasing office or lobby. Have in mind that freight (the big stuff) items are curbside delivery only, which means that the carrier/driver is not responsible for in-house delivery and/or any required assembly. Make sure neighbors, family and/or friends are there to assist you if needed.
The tracking information is provided as soon as the order starts its process of being prepared. The package(s) movement will start right after dispatch and depending on the courier scanning, may take up to 72 business hours to become traceable.
More Than One Item?
Not a problem. Since our presence is distributed into 3 distribution centers, items may arrive with a small gap of time in between.
Change Of Address
We move fast when it comes to prepare orders and ship them. If you need to do a sudden change of address contact Customer Support at 1-800-564-0739 and/or firstname.lastname@example.org at your earliest convenience. By 5:00 PM (PST) most orders from the day will likely be on their way. * If your payment was made through Paypal, due to their customer protection policies it is not possible to change the address once the order has been placed. Contact Customer Support for further assistance. Freight orders are not eligible for change of address (applicable to big & bulky items) due to the scheduling with the delivery partner, securing the pickup, trailer spot and a proper ETA.
Communications With Our Delivery Partner
99% of the time, deliveries will be made MON-FRI during business hours, except holidays. For FedEx deliveries, you may inquire directly on FedEx.com should there be a mistake. Re-routing have to be addressed to us and may inquire a surcharge. When a freight item is processed and ready for delivery, our delivery partner will contact you via telephone to confirm your address and schedule a day and time for delivery. From there you could contact them for any shipping related matters. * Make sure you are present at the arranged time and day of delivery and that the phone number you provided is valid. FedEx items will be left at door or at building’s office.
Delivery Taking Longer Than Expected?
It is definitely not normal, unless weather is playing some tricks on the road. You should track your order and eventually contact our delivery partner. You can also contact our Customer Support at 1-800-564-0739 and/or email@example.com
Not There To Receive Goods
FedEx items can be delivered without the presence of an adult and will be left by the door or at building’s office. For freight items, we would advice for you to be present at the arranged delivery date so there is no delays on enjoying your Sofamania product(s). Remember that freight is curbside delivery only. 2nd attempt delivery will need to be rescheduled with delivery partner.
Order Marked As Delivered Although Never Received
An error or mistake made somewhere along the delivery process, either human or computers. In case of lost/stolen package, we will likely ask for a local police report in order to carry a proper investigation. We’ve got your back and we will get to the bottom of it, so do not hesitate on contacting Customer Support at 1-800-564-0739 and/or firstname.lastname@example.org
What Should I Do With Old Furniture?
Depending on the condition of it (or them), you should considering making a donation to local foundations/non profits that may find a good use of your item(s). If their condition is somewhat embarrassing to donate, then make sure to contact your local “Bulky Item Pick Up” (this is a city service) and leave the items on the curbside or as instructed for pickup.
An error or mistake made somewhere along the boxing process can happen, and we apologize for that. Contact Customer Support at 1-800-564-0739 and/or email@example.com and we will provide the necessary assistance. *Do not try using parts that do not belong to your item(s) for a quick fix as it could compromise functionality and will void your warranty.
We have a thorough inspection process before dispatching, so damage is rare. Nevertheless, you should inspect your item(s) upon arrival for any and all details you may consider as “damage” and document it with photos, including box markings for product and model number. You have a maximum of 5 days to report delivery related damage(s) to both the carrier and us at Sofamania. The item MUST be in its original box.
Contact Customer Support at 1-800-564-0739 and/or firstname.lastname@example.org with your Name, Order Info, and Photos and we will find a prompt resolution. (Freight Items Note: You are not obligated to accept delivery when in evidence of damage. You must sign the BOL (Bill of Lading) upon delivery, where notes should be made if necessary so any issue can be assessed properly.)
SOFAMANIA RETURNS & REFUNDS
* IMPORTANT: Communications must include order number, name, phone and email. The information should match the info attached to the order.
“I Would Like To Return What I Ordered”
While we believe that our products are amazing, in taste there’s nothing written and you have 30 days (from delivery date) to return your item and get your refund with a deduction of a 20% restocking fee. Have in mind that to make this effective, we must receive the item(s) in its original packaging/box only, after which your refund will be processed. Prepaid labels will be provided as well as freight pick up scheduling when applicable.
What You Received Is Not What You Ordered
We have a thorough inspection process before dispatching, so misplacing an order/item is rare. Nevertheless, you should inspect your item(s) upon arrival for any and all details you may consider as “wrong” or misplaced and contact Customer Support at 1-800-564-0739 and/or email@example.com with your Name, Order Info, and Photos (including box markings with product and model number, as well as FedEx shipping label with initials) and we will find a prompt resolution. Item must be in its original box.
Cancel An Order
If you suddenly changed your mind, you can cancel your order. Note that once it’s in transit, a 20% restocking fee will be applied. Remember that the refund process can only be made once we receive the goods back.
Collecting Items From You
Once you open a case and the resolution involves item pickup, make sure that the item is sealed and in its original condition/inside original box. Instructions must be followed based on resolution as to where to leave the item for pickup. We send pre-paid labels and pick up can be scheduled directly with FedEx (customer can reach out directly based on customer’s more favorable time and day). For freight items we have to start the process in-house.
Refund Processing Time
Once a refund is made effective, it takes between 3-5 business days to show up in your account. For returns, the refund is usually processed once the item has arrived and inspected in our warehouse, so allow up to 15 days from item pickup to warehouse delivery.
Refund In Accordance To Payment Method
Refund is made only to the original form of payment.
Want To Change An Order
Once an order has been processed, there is little we can do. Contact us at Customer Support at 1-800-564-0739 and/or firstname.lastname@example.org so we can help determining how to proceed.
(Our policies have changed, please read)
The receipt of an order or an email order confirmation does not constitute the acceptance of an order or a confirmation of an order to sell. Sofamania reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior the acceptance of any order.
* We do not take orders over the phone.
In order to improve your experience, we may collect data in order to understand the We have increased the strength of our order filtering to protect our transactional environment. All your information gets scrutinized in order to prevent any fraudulent actions, and while your order could be under your full consent, the engine will have your full transactional history to help legitimizing the order… or not. We do not have control over the decision and the best action to that is to use a different credit card.
Once an order is received, the first instance will happen at the fraud protection level. Sometimes the verification takes longer than usual; sometimes the financial institution will allow the release of funds as a “hold” and the fund reversal delay will vary per financial institution. If you believe that our system has wrongfully determined that your order was fraud, the best next step is to cancel that order and replace one using a different card or payment method.
The retail, list or suggested price displayed for products on sofamania.com represents the full retail price on the listed product itself, suggested by the manufacturer or estimated in accordance to standard industry valuing; or the estimated retail value compared to a matching item offered elsewhere. Sale pricing is a representation of sofamania’s own promotional efforts, where pricing and availability are subject to change without notice.
At Sofamania.com we are constantly running all sorts of promotions through discount codes or directly lowering product prices. When using coupons, only 1 coupon is applicable per order. No combination of promotion/code/discount is allowed under any circumstance. When we say “additional” it refers to an addition to the already discounted price listed on the website, not that it can be added to another promotional code.
Use And Access
You shall not engage in any activity directly or indirectly which undermines the integrity of the computer systems, networks and/or other electronics of sofamania.com and/or of other users of sofamania.com. You shall not gain and/or attempt to gain unauthorized and/or unlawful access to sofamania.com‘s computer systems and networks and/or any and all data or information therein. You agree to use sofamania.com for your personal use only and shall in no event use any or all of the information, text, images, graphics, video clips, sound, directories, files, databases, listings etc. obtained on or through article.com for commercial purposes of any sort, nor for copying, reproducing, downloading, compiling whether directly, indirectly. Use of any content on sofamania.com for purposes other than appearing in these Terms is prohibited.
Copyright And Trademarks
All content in sofamania.com or made available by the latter, such as text, logos, graphics, images, videos, audio, digital downloads and data is property of sofamania.com or our content supplier. This material is protected by International copyright laws and it is exclusive property of sofamania.com. “Sofamania”, “sofamania.com” and related icons and logos are registered trademarks of Home Furniture International and are protected under applicable copyright, trademark and other proprietary rights laws. The unauthorized use of any sofamania proprietary marks is strictly prohibited.
You hereby agree to indemnify and save sofamania.com, our affiliates, directors, officers and employees harmless, from any and all losses, claims, liabilities (including legal costs on a full indemnity basis) which may arise from such your use of sofamania.com or services (including but not limited to the display of your information on sofamania.com) or from your breach of any of the Terms. You hereby further agree to indemnify and save sofamania.com, our affiliates, directors, officers and employees harmless, from any and all losses, damages, claims, liabilities (including legal costs on a full indemnity basis) which may arise, directly or indirectly, as a result of any claims asserted by third party rights claimants or other third parties relating to information about such third parties and/or any of their goods and/ or services. You also agree further that sofamania.com is not responsible and shall have no liability to you, for any material posted by others, including defamatory, offensive or illicit material and that the risk of damages from such material rests entirely with you. sofamania.com reserves the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you shall cooperate with article.com in asserting any available defenses.
All of our products have a 30-day warranty policy from the moment they are delivered. Should you need to claim warranty on any of your products, you should contact Customer Support at 1-800-564-0739 and/or email@example.com
Sharing Of Information
sofamania.com may share your information with third parties such as third party service providers, affiliated businesses, business units and other companies in order for it to conduct its business. For example sofamania.com may share your information for fulfilling orders, managing customer lists, analyzing data and marketing services.
We may disclose personal information when required by law or if strictly necessary to conform edicts of the law.