Where’s my order?
You can check the status of your order by clicking HERE.
How do I change or cancel my order?
We fulfill and ship all orders as quickly as possible. Usually, they are shipped within the same day if payment is received before 4:30 PST. To cancel or change an order, please call us at 888-754-3311 to ensure we do not ship the product. If the order was placed more than 24 hours ago, it’s likely that your item(s) shipped already. Please visit our returns page, and we will refund you after we receive the returned item.
What is your return policy?
SlideBelts accepts returns for unused, unaltered, and undamaged items for a full refund within 45 days of the original purchase. That being said, we proudly stand behind our products and assess returns on a case-by-case basis with guest satisfaction as our highest priority. We’ll always do our best to deal with each situation with the best possible judgement and fairness; we hope our guests will be fair and reasonable with us as well.
Please visit our returns page to begin the return process. Once your return has been authorized, please mail the unwanted item back to us at the following address:
4818 Golden Foothill Parkway
El Dorado Hills, CA 95762
You may use the same packaging it arrived in, or you may use any other box or padded envelope. If we have made a mistake on your order, we cover all shipping costs for returns, otherwise you will be responsible for paying all shipping costs associated with returning the item. We will refund you as soon as we receive your item, and the credit will automatically be applied to your original method of payment. Shipping costs are non-refundable.
How do I exchange an item?
To exchange your belt or another product, please send an email to email@example.com with the following two pieces of information (Order # and the Item you need to exchange).
Your order number can be located in the order confirmation email that was sent once you completed your purchase. Search SlideBelts in your email provider and this should pop up.
Orders placed on SlideBelts.com should be a 5 digit number: XXXXX
Orders from Ebay.com should be a 3 or 4 digit number: XXX or XXXX
Orders purchased on Amazon.com should be a number formated like this: XXX-XXXXXXX-XXXXXXX
If you DO NOT have an order number, please submit your home address instead.
The item you need to exchange.
For leathers, please supply the color of the leather. Example: Dark Mocha Brown.
For buckles, please supply the name of the buckle you bought. Example: Gunmetal buckle.
Below is an EXAMPLE email of someone who sent us an email for an exchange.
Hi SlideBelts, My name is Jeff and I cut my belt too short. Can I exchange it? My order number is #34159. I bought a Dark Mocha Brown leather and cut it too short. Thank you. U guyz rock! SlideBelts 4ever! -Jeff
Don’t worry, if you’re missing some of the above information, we can still help you. Following the above guidelines will only decrease the amount of time required to help you with your request.