Nest Bedding does not believe that there is a one-size-fits-all mattress and we work hard to create a variety of products to meet your sleep needs. Our team wants to know about your experience with your Nest Bedding sleep system so that we can use that feedback to continually improve our product, and, if you are willing, to use our years of experience with our mattresses to recommend something that we feel might be a better fit based on your feedback. Your first mattress exchange at Nest Bedding will always come with another 100-day risk-free comfort trial and unless there is an upgrade, will come with no charge.
If your interest is only in a return, we understand that too. As much as we hate to lose members from the Nest Bedding family, we also know that sometimes, things don’t work out as we hoped. Our team will ask you for some basic pictures to confirm that everything is in order with the mattress delivered to you, and that it was used on a rigid non-flexing foundation/frame. Once the pictures have been received by the Nest Bedding team, the pictures will be reviewed and the return approved, often within one business day.
Nest Bedding gladly offers free pick-up of your mattress as part of your return, but most of the time we will need to contract a third-party service in your local area and typically that service is disposal only. Often our customers feel the same way we do about the mattress being transferred to a local landfill and we partner in finding a local not-for-profit to identify a need in the community. We recognize the inconvenience that comes with a local donation and we thank you in advance for your consideration as we work to responsibly limit waste and provide something of use for someone in need. We are proud to say that over 90% of our mattress returns are being used in their local communities rather than being recycled down into scrap or simply disposed of.
Once the mattress is picked up or a donation receipt is received your refund is typically processed in less than one business day and will return to your account in 2-3 business days, depending on your bank.
LIFETIME COMFORT GUARANTEE© ON NEST BEDDING MATTRESSES:
Mattresses: Please contact [email protected] or your store of purchase to exercise your industry first Lifetime Comfort Guarantee.
Our Industry First Lifetime Comfort Guarantee© affords the original purchaser of any Nest Bedding mattress the peace of mind of knowing Nest Bedding cares about your comfort for the lifetime of your mattress. Here is how it works:
1. During the first 100 nights of ownership from date of delivery, you (the original purchaser) may initiate an exchange or return of your mattress for any comfort issue, for a 100% money back guarantee, or exchange to any other bed in our lineup. Please remember that it can take a few weeks to adjust to any new mattress so we kindly ask that you give the bed a full 30 nights trial before contacting us about exchanging or returning.
2. After the 100 night’s trial, for the remaining lifetime of the mattress, if your needs change and you find you need a firmer or softer mattress, or you need to change to a small or larger size than your original purchase, you may do so at 50% of the current retail price.
* The BKB Kids bed is excluded but still carries a 100-night comfort guarantee.
Details of the Lifetime Comfort Guarantee:
I. The lifetime comfort guarantee applies only to mattresses purchased after August 31, 2017. Beds purchased before this time still enjoy our 100 nights comfort guarantee.
II. All requests must be made via email to [email protected] or your store of purchase.
III. Mattress must be free of damage or stains in order to be approved for return. Mattress must be free of bed bugs, stains, mold or any other condition less than new.
IV. After you have tried the bed for 30 days and during the 100 days trial period, you can exchange for a different feel or mattress in our line up, or initiate a refund please contact our customer service team for further instructions.
V. There is no fee to return if initiated between 30 and 100 days of the trial period.
VI. Refund will be issued upon receipt of donation or pickup and returned to the original payment method used. While refunds are issued the same business day, it can take up to a week for credit card processors to post your refund.
VII. Stains on the mattress will void the return privilege.
VIII. Returns are for comfort issues only during the initial 100 nights trial period.
IX. All materials have scents, even natural materials, and all our mattresses have been certified. All scents are naturally occurring and will dissipate. Our mattresses are made with certified materials and cannot be returned for allergy claims.
X. All Mattresses must be opened within 30 days of delivery or return privilege is void.
XI. During the initial 100 night’s trial period, upgrading to a different size is not covered by our comfort guarantee.
XII. International sales do not qualify for our exchange program. These sales are final. Exception list: Canada.
XIII. Once a return/exchange is authorized by Nest Bedding, you have 30 days to complete the return/exchange.
XIV. If your exchange bed doesn’t work out, contact us and we can discuss other options to keep you sleeping well. Once the Lifetime Comfort Guarantee is redeemed, the guarantee is exhausted.
XV. Mattress must be free of damage or stains and used on a non-flexing box foundation or slat surface (maximum 4″ gap) in order to be approved for return. Mattress must be free of bed bugs, mold or any other condition less than new.
XVI. Comfort guarantee sales are final.