What is your return policy?
We have high quality control standard to make sure all the products we ship are in perfect conditions. If you are not 100% satisfied with your purchase, you may request a return within 30 days after receiving your package.
Please log in My Orders and submit a ticket, indicate which items you would like to return and the reason for the return. We will help you process a return and refund you for the amount of the items you have selected. More information, you can check our return policy,
Could I get the full refund if I return the order?
We will offer full refund on all items that have been returned. Coupon codes and Modlily points cannot be refunded as monetary value and will be deducted from the total amount of the refund.
And please note that customers are responsible for the return shipping fee.
Do I need to pay for the shipping fee back?
Yes, the customers need to pay the return shipping. We do not accept packages returned using C.O.D. (Cash on Delivery) service. Return shipping charges are non-refundable. And please return through your local post office to avoid tax.
What is the RMA number?
It is Return Merchandise Authorization. We will send it with the return address in the return ticket. And when you drop the return package to the post office, you need put it on the return package.
How do I return or exchange items?
Log into My Orders first, then go to the order detail page click “Return & Refund” button, then follow the instructions to submit return application. We will help you process a return and refund for the amount of the items you have selected.
When will I get the refund?
- The refund will be issued within 7 business days upon the receipt by our warehouse and verified the conditions of the items.
- It normally takes one business day for the refund to appear on your Modlily wallet. The balance in your wallet could either be applied to your future purchases or withdrawn to your PayPal/bank account at any time.
- It normally takes 10-20 business days which depends on your financial institution for the refund to appear on your credit/debit card. Or 1-3 working days in PayPal (normally in 48 hours ), that depends on the original way you used.
How am I able to withdraw my wallet credit?
If you want the balance in your store account back to your bank account, please click “Withdraw” button, enter the amount and submit, our customer service will resolve this issue within 1 working day except weekends and holidays.
How long does it take for my order to ship?
After we receiving the payment, we will start to process the order. If your order needs confirmation or authorization, we will send the confirm email to your payment account E-mail. Please pay attention to the email box. Only after your confirmation, your order can be under processing.
Processing usually takes 2-4 business days (while some items may need 6-10 business days). We will send you an email if the processing time takes longer than expected. Processing time is displayed on the product detail page and the shipping time doesn’t include the processing time. Refer to the sample photo, you will find processing time of item.
Do all of your items ship from the USA?
Modlily has multiple warehouses all over the world. We have warehouses in China and the USA. Your items will be shipped from the nearest facility that stocks the item you ordered.
What payment methods do you have? And do you accept cash?
We accept PayPal and Credit card at the moment. We don’t accept the cash on delivery.
Why isn’t my promo code working?
Firstly, please make sure the coupon code is put in correctly and applied. Also please be sure that the code has not expired. Thirdly, please kindly note that some coupon codes only apply to full priced items, they will not apply to an item that is on sale. Fourth, some coupon codes can only be applied over a certain amount of order.
How to get points?
1. Validate e-mail gets 50 M points
2. Post Review for Purchased Items. Write review gets 10 M points, Attach photo in review gets 50 M points
3. Share item on YouTube+500 Points, Facebook+50 Points, Pinterest+50 Points, Twitter+50 Points
4. Purchase $1 USD gets 1 M point, excluding shipping fee.
Could I use the coupon next time?
Every coupon has its own expiring date. You can use it before the expiring date.