- How long does shipping take?
Expedited shipping usually takes 2-3 business days (excluding holidays and Sunday) to arrive and standard shipping takes 4-6 business days to arrive.
- If I live in CA, will the shipping still take 4–6 business days?
The closer you are located from Los Angeles, CA, the faster the delivery will be. Most of CA residents will receive their order within a few days even with standard shipping option.
- Where do you get your products from?
We get Holle from Germany and Aptamil/Hipp from UK. We get our products through wholesalers located in each country.
- Are your products irradiated?
Infant formulas are not subject to irradiation because it does not belong to such category that needs to be controlled strictly. Imported items such as spices, produce, poultry, fruits, and etc. are currently being irradiated.
- How often do you stock your items?
We receive shipments on a weekly basis. If you see that certain items are out of stock, it won’t take more than a week to have them back in stock. Please email email@example.com for better updates.
- Can I go pick up items?
Currently, we do not have a storefront. We are only doing online purchases at the moment.
Shipping (as covered in TERMS AND CONDITIONS)
We are currently offering free shipping on purchases of $100 or more.
We use USPS and FedEx depending on location and weight of the items. If you request a specific shipping courier of your choice, additional fees may occur.
Expedited orders placed before 12 PM Pacific from Monday to Saturday will be shipped out the same day via FedEx. All other orders (standard and free shipping) will be shipped out on next business day. All Expedited orders placed on Saturday (after 12 PM), Sunday, and otherwise noted holidays will be processed on the following business day (for example, if you place an expedited order on 9/2/2017 (Saturday) at 2 PM, it will be shipped out on 9/5/2017 (Tuesday) via FedEx Express 1-2 day shipping).
Expedited shipping normally takes 1-2 business days to arrive (Monday through Friday, excluding weekends and holidays). If you require Saturday delivery, please contact us for availability and a quote.
Standard shipping normally takes 3-5 business days to arrive (Monday through Saturday, excluding holidays).
Free standard shipping normally takes 4-7 business days arrive (Monday through Saturday, excluding holidays).
If you place an order during holiday seasons, there could be a slight delay.
We will be closed on following holidays:
- Tuesday, January 1 New Year’s Day
- Monday, January 21 Martin Luther King Jr. birthday
- Monday, February 18 Washington’s Birthday (observed)
- Monday, May 27 Memorial Day
- Thursday, July 4 Independence Day
- Monday, September 2 Labor Day
- Monday, October 14 Columbus Day
- Monday, November 11 Veterans Day (observed)
- Thursday, November 28 Thanksgiving Day
- Wedmesday, December 25 Christmas Day
Please note if your order exceeds $250 in value our courier will require a signature.
Shipping and handling charges are subject to change without notice.
If you received a damaged item, please email us immediately at firstname.lastname@example.org with your order number. Please attach a photo of the item you did receive so that we may help identify the damage. We’ll send you a return shipping label and schedule a courier for pickup. If we have the replacement in stock, we’ll ship it to you once the damaged item is received. If the replacement is no longer available, we’ll credit your original form of payment. Please allow 72 hours for the credit to appear on your statement.
We are very sorry if a mistake was made in processing your order. Please email us immediately at email@example.com with your order number. Please attach a photo of the item you did receive so that we may help identify the mistake. We’ll send you a return shipping label and schedule a courier for pickup. If we have the correct item in stock, we’ll ship it to you once the incorrect item is received. If the correct item is no longer available, we’ll credit your original form of payment. Please allow 72 hours for the credit to appear on your statement.
Unfortunately, we do not accept returns. All of our products are perishable food items, and we must protect the integrity of our inventory for all of our customers.