DreamCloud Sleep FAQ
IF I RETURN MY DREAMCLOUD WITHIN THE 365 NIGHT TRIAL CAN I GET MY WHITE GLOVE SERVICE REFUNDED AS WELL?
Your White Glove Service fee is non-refundable once services have been rendered. This means that once your items have been delivered, you will not be able to receive a refund in the case of a return. You will still receive a full refund on your mattress.
I DON’T UNDERSTAND HOW THE WHITE GLOVE FEES WORK WITH MULTIPLE ITEMS?
When you use White Glove Service fees will be applied to every eligible item (Mattress, Foundation, Adjustable Base, Bed Frame with Headboard) in the cart. If you choose the service, all eligible items will be delivered and set up. The first White Glove eligible item in cart will incur a fee of $149, if other items are added, each additional eligible item will incur an additional cost of $45. For example, if you have a mattress and foundation in cart, the total White Glove Service Fee will be $194 ($149 + $45). If you ordered any items that do not require setup such sheets, mattress protector or pillows, we’ll deliver those free of any additional charge.
HOW DO RETURNS WORK WITH WHITE GLOVE SERVICE?
DreamCloud provides free shipping and returns right to your door. While your White Glove Service fee is non-refundable once your items have been delivered, you can return your mattress up to a full year, and all other products up to 100 days. If you’re not having the best sleep of your life after 365 nights, we’ll give you a full refund and come pick up your bed – on us!
HELP! THE TRACKING NUMBER IS NOT TO MY ADDRESS?
Don’t worry. Your new DreamCloud ships to our local provider in your area which might have a different zip code than your home address.
IT’S BEEN 2 DAYS AND I STILL HAVEN’T HEARD FROM WHITE GLOVE SERVICE?
White Glove Service will receive your order in the 2-5 business day time frame usually quoted at checkout. White Glove Service will then reach out within 1-2 additional days of receiving your items to schedule the delivery only once all the items you have ordered have been delivered. Depending on if your items shipped separately, this can add time to the original delivery estimate. Most customers still receive their items within a 2-5 business day period.
TELL ME MORE ABOUT THE DREAMCLOUD MATTRESS?
DreamCloud is a 15” luxury hybrid mattress combining the best of latex, memory foam, hand crafted Cashmere, tufting and coil technology to provide the best sleep money can buy. The finest destination for exceptional sleep, there truly is no place like DreamCloud. This mattress is designed for every type of sleeper and arrives backed by our Everlong Warranty, plus a full year sleep trial so you can make sure it is right for you, at no risk. DreamCloud arrives straight to your door and you’ll discover there is no place designed to lovingly cradle every inch of the human body and seduce it into sleep. It truly is like sleeping on a cloud. If you like, we can setup your DreamCloud and remove your old mattress. And if you don’t agree, we’ll take DreamCloud back and refund your full purchase.
WHAT IS A HYBRID MATTRESS?
A hybrid mattress is one that combines the support of a traditional box spring mattress combined with high density foams that offer supreme comfort. For many people, a hybrid mattress is the ideal choice for a mattress since it’s considered to be the “best of all worlds.” Hybrid mattresses allow sleepers to enjoy the sturdy support of coils and the contouring comfort of foam for a restful night’s sleep. With DreamCloud’s plush hand tufted Cashmere cover, high density foams, heat-treated cotton pad to make sure you sleep cool, and patent-pending encased coils to provide the ultimate support, it means that you won’t just go to sleep, you’ll end up Dreaming on a Cloud.
WHAT IS THE 365 NIGHT SLEEP TRIAL?
DreamCloud provides you with a full year, 365 nights, to enjoy DreamCloud and decide if DreamCloud is right for you. If you decide for any reason that DreamCloud is not your ideal mattress, we’ll remove the mattress from your home and refund your payment. Our risk free trial is 3 times longer than any other we have seen. Fewer than 3% of DreamCloud sleepers return their DreamCloud. Our finance customers also enjoy the benefits of our 365 night trial. Some exclusions apply.
WHAT SETUP DO YOU RECOMMEND FOR THE DREAMCLOUD?
DreamCloud will be the dreamiest, most comfortable mattress you have ever owned and is very easy to setup on a suitable basic frame or box spring. Please note DreamCloud is an extremely plush mattress, so make sure your frame can fit a 15” mattress. If you set your DreamCloud up properly, you will feel like you are floating on a bed of clouds every night. And if you need any help with setup, our White Glove Delivery option can help.
DO YOU OFFER FINANCING?
Yes, DreamCloud customers are able to finance their purchase via Affirm. Explore Affirm option
WHEN CAN I EXPECT TO RECEIVE MY DREAMCLOUD?
Your mattress will ship within 5-7 days of purchase. Delivery typically takes 2 – 5 business days once your mattress has shipped, and could be arriving via FedEx Ground delivery. With the White Glove Delivery Service, delivery times may be extended 2-3 days.
HOW DOES THE DREAMCLOUD FEEL?
DreamCloud is a premier hybrid mattress that combines soft cashmere, high density foams, and encased coils to bring you the best of all possible dream worlds. It feels like the perfect combination of plush, luxurious, comfort lovingly cradling your body into a blissful night of perfect sleep. Our customer reviews agree that DreamCloud is “like a dream” and DreamCloud sleepers often refer their friends and family to us, saying that it is the best mattress they’ve ever slept on. The best part? You don’t just have to take our word from it, you can book your 365-night trial period on DreamCloud today.
WHAT IS THE EVERLONG WARRANTY?
We guarantee the construction, materials, quality and durability of DreamCloud for the original purchaser- for Everlong. If you own a DreamCloud and sleep on a DreamCloud we believe DreamCloud should be the only mattress you ever need. We back up DreamCloud’s quality in absolute terms, with no wishy washy legal speak, DreamCloud will last longer than you do if you treat DreamCloud right.
HOW DO I RETURN MY DREAMCLOUD?
It is rare for people to want to return their DreamCloud due to it being so plush and dreamy – there really is no place like DreamCloud – but when it happens, we make it easy. The DreamCloud Sleep Concierge will work with you to arrange pickup and refund your money once the pickup has been completed. Refunds usually post back to your account in 2 to 3 business days. Just give us a call or send us an email, and a DreamCloud support representative will make the process painless and fast.