1. How about the quality of your product?
Our products are high quality with favorable price. We pay much attention to our customers’ shopping experience. We will always put it on our priority.
2. Whether your photos are exactly the same with the products?
Most of the photos are shot by our own photographer, and only a few of them are from magazines.
3. Can I change or cancel the items in my paid order?
Yes, you can, as long as it hasn’t been shipped yet, so if you decide to cancel your order, please send email ASAP to: firstname.lastname@example.org
1. What the delivery company you use?
We have USPS, DHL, E-Packet, EMS, FedEx, Aramex, JCEX, etc.
Attention: The shipping confirmation/notification will be updated with you via email when your orders are fulfilled.
2. How long does it to take for preparing an order?
If the item is in stock, we will ship it out within 24 hours. If not, we may need 1-5 days to prepare for that.
3. How long does it take to deliver it to me?
It depends on the shipping method you choose. For stand shipping(free shipping), it usually takes Usually 10-15 Working Days (12 working days on average) to arrive and for expedited shipping, it’s about 3-7 working days.
4. How do I track my order?
Once your order is fulfilled, the tracking number will be updated with you automatically, and you can track it online by accessing the website of the relevant delivery company. Please ensure you leave correct email address so that the tracking number can be sent to you.
Attention: If you didn’t receive the tracking number over 7 working days, please contact our customer service email@example.com
5. Where is my package?
Please note that our description about shipping, if the you still not receive the package over shipping time, please contact our customer service firstname.lastname@example.org.