Q1.Why Should I Choose AZBRO?
AZBRO is a global online store dedicated to high-street fashion by offering various kinds of women’s apparel, bags, shoes, jewellery, accessories, beauty products, etc.
AZBRO has already grown to the leader of high fashion online stores and aims to make you close to the planet’s most cutting-edge fashion, no matter where you are or what class or age group you are in. Pursuing fashion is the right of every woman.
Q2.Where’s AZBRO Located?
We have locations both in US and HK, China.
Q3.Do You Have Physical Stores?
We only accept orders placed online, and we don’t have physical stores.
Q1.How Do I Place An Order?
You can view our entire product range at your ease. If you already know what you are looking for, you can breezily browse through our categories or use the Search function on our webpage.
Once you have selected an item, choose the color, the size and the quantity (please refer to the Size Guide if you need help to find the right size), and click on the ‘ADD TO SHOPPING BAG’ button. Review the items in your shopping bag by clicking the ‘SHOPPING BAG’ link at the top of the page.
When you confirm your selected items to purchase(including discount,donation, delivery time and greeting card), you will be asked if you want to place your order with or without a customer account. We genuinely suggest you checkout with an account as you will be able to benefit a lot.
The last step provides you with an general-view of your order and allows you to edit your billing address and shipping address.
Once you have successfully placed your order and finished the payment, you will receive an order confirmation e-mail. Please note that this e-mail only confirms the receipt of your order. You will receive a separate confirmation e-mail when the order is dispatched. If you need support or any problem should occur, please write us an email at [email protected] or visit our livechat for help.
Q2.Is It Secure To Pay An Order On AZBRO?
It is definitely safe and secure to pay your order on AZBRO.
Q3.Which Payment Methods Does AZBRO Offer?
Azbro accepts payments via Paypal, credit card and AZBRO shipping card. Please be aware that we do not accept orders made by e-mail, letter, phone or fax, but only pre-paid orders.
Q4.Is There A Minimum Order Value?
There’s no minimum amount that has to be ordered. But please note that AZBRO has the final right to accept your order or not as indicated in the Terms and Conditions.
Click here to read Terms and Conditions in full.
Q5.Where Do I Apply The Coupon Code Or AZBRO Credits?
There will be notifications on the check-out page to guide you to use the coupon code or azbro credits.
Q6.Can The Coupon Code Or AZBRO Credits Be Applied On Sale Items?
Please note that you can not use several coupon codes at the same time. But coupon codes and your azbro credits can be applied to items that are already on sale.
Q7.What Should I Do If The Coupon Code Doesn’t Work?
Please don’t forget to click on the “Apply” button after you enter the coupon code. If that still doesn’t work, please feel free to pay your order first and then write us an email at [email protected] or visit our Livechat for help, we will refund you the discount.
Q8.How Do I Use AZBRO Shopping Cards?
You may use the shopping card while you choose payment methods, enter the card number and Pin, and then go to the check-out, the shopping card amount will be deducted from your order total automatically.
Q1.How Can I Return My Order?
All items purchased from AZBRO can be returned within 30 days of receipt.
Please indicate your reason of returning and write us an email at [email protected] before you return the order, or download the Return&Exchange form and send us an email. We will answer you as soon as possible and explain to you how the return would be processed.
Please don’t send back your order until we emailed you back with the appropriate address, which is not the one displayed on the parcel.
We have very strict quality control and inspection before we dispatch the order. If you receive an item that is not in its perfect condition, please contact us immediately.
All items must be returned in their original condition, unworn, unwashed, with all tags attached. Returns that are damaged, soiled or altered, will not be accepted and may be sent back to the customer.
$15 express shipping fee is not available for refund if you request a return or refund.
Please don’t ship the parcel via express shipping, if it generates customs fee, we won’t take any responsibility. And please fill out any customs documents with “Product Returned-$0 Value” if needed.
Q3.What Should I Do If The Parcel I Receive Is Not The Complete Order?
We might divide your order into several parcels to ship. If the parcel you receive is not the complete order, please contact our Customer Service for confirmation.
Q4.Is It Possible To Exchange A Product?
Yes, it’s possible to exchange a product. Please indicate the reason you want to exchange the order and write us an email at [email protected] or visit our livechat.
Q5.What Should I Do If I Receive A Damaged Product?
Should you receive a damaged or faulty product, please write us an email at [email protected] and send us some pictures, our team will process this issue for you as soon as possible.
Q6.Do You Provide Return Labels?
No, we don’t provide return labels.
Q7.Returning Shipping Fee
Our customers are responsible for the returning shipping charges if the order is returned because they bought the wrong size/color or caused by non-quality problems.
The refund will be processed to the Paypal account/Credit card originally used for the payment once we receive the returned parcel.
Refund to credit card may take up to 2-6 working days to appear on your account.
Q2.How Do I Know That You Have Received My Shipment Back?
Once the return has been processed at our warehouse, we will send you an email to notify you.