Are the room rates inclusive of tax and service charges?
The default setting for Agoda’s price display depends on your country of origin, as some countries require showing taxes and fees and some do not. To change the setting, open the currency tab at the top of the screen and select a different price option. Depending on your selected settings under the currency tab, displayed room rates will note if the price listed does or does not include tax or service charges. You may also view the total price for a stay by continuing to the booking form.
What are the charges for taxes and services?
In connection with facilitating your transaction, the charge to your credit card will include a charge for Taxes and Fees. This charge includes an estimated amount to recover the amount we pay to the property in connection with your reservation for taxes owed by the property. This includes, without limitation, sales and use tax, occupancy tax, room tax, excise tax, value added tax, and/or other similar taxes. In certain locations, the tax amount may also include government imposed service fees or other fees not paid directly to the taxing authorities but required by law to be collected by the property. The amount paid to the property in connection with your reservation for taxes may vary from the amount we estimate and include in the charge to you. The balance of the charge for Taxes and Fees is a fee we retain as part of the compensation for our services and to cover the costs of your reservation, including, customer service costs. The charge for Taxes and Fees varies based on a number of factors, including the amount we pay the property and the location of the property where you will be staying, and may include profit that we retain. Except as described below, we are not the vendor collecting and remitting taxes to the applicable taxing authorities. Our suppliers, as vendors, include all applicable taxes in the amount billed to us and we pay over such amounts directly to the vendors. We are not a co-vendor associated with the vendor with whom we book or reserve our customer’s travel arrangements. Taxability and the appropriate tax rate and the type of applicable taxes vary greatly by location. For transactions involving properties located within certain jurisdictions, the charge to your credit card for Taxes and Fees may include a payment of tax that we are required to collect and remit to the jurisdiction for tax owed on amounts we retain as compensation for our services.
Why is there more than one rate for the same room type?
Different rates may be due to the different promotions being offered by a property at any given time or because we obtain rates from many different suppliers.
How do I know if a discount has been given?
All promotional rates displayed are already discounted. Information regarding specific property promotions are also displayed on the booking form. For more details and to see a complete breakdown of the price, please continue to the booking form (payment page).
How do I get a local tax receipt?
Local tax receipts are only available from properties for bookings where payments are made at the property. For pre-paid bookings (pay Agoda), we can issue local invoices for bookings in Singapore since Agoda is a tax resident of Singapore and also Agoda receipts for anywhere else.
How do I get a receipt?
If you wish to get a receipt, please use Agoda’s self-service option. The self-service option allows you to get your receipt under your company name and address. You can also make this request by signing in to ‘My bookings’ via the website. Please note that we only offer an electronic receipt in PDF format.
Can I have a hard copy receipt sent by post?
Agoda only offers an electronic receipt in PDF format.
When do I get a confirmation email?
In most cases, you will receive this email along with the booking voucher (PDF file) within 30 minutes of booking. If you still haven’t received it after that time, please check your junk mail and/or spam filters. You can always view your booking status online by signing in and selecting “My bookings” from the account menu.
Where can I check my booking details and status?
You can always view your booking details and status online by signing in and selecting “My bookings” from the account menu. If you don’t know your sign in details, you can follow the “My bookings” link in your confirmation email.
How do I know if my reservation is confirmed?
In most cases, you will receive a confirmation email along with the booking voucher (PDF file) within 30 minutes of you making the booking. The booking voucher indicates that you have a confirmed booking with Agoda. Should you not receive it after this time, please check your junk mail and/or spam filters. You can also check your booking status by signing in to “My bookings” via the website.
Why is there no record at the property?
All bookings are instantly confirmed. If the property has no record of your booking, please contact Agoda immediately. Our contact details are displayed on the booking voucher. Ask the property to call us directly and pass the phone to you or you can dial us yourself. Long distance charges may apply, but we will refund you for the cost of the call. All you need to do is provide us the receipt.