Agility Bed FAQ
What makes Agility® unique?
Unlike most pre-packaged mattresses made entirely of foam, the Agility mattress is a hybrid, made from a special blend of elements designed to give you the best night of sleep:
• Our five-zoned latex foam is breathable and provides extra support for shoulders and hips, more flex for head, back and feet immediate response to your body movements for the perfect surface feel.
• Nearly 1,000 mini micro-coils respond quickly to movement in any direction and work in concert to minimize motion disturbance.
• Our mattress’ bio-based gel memory foam helps with energy absorption, providing pressure relief and a transitional layer in your mattress.
• Finally, the base foam layer gives your mattress added support and durability.
How does the trial period work? What if this isn’t the right mattress for me?
Agility offers a risk-free 100 night trial of our mattress. While we’re confident you will love your new mattress, if you don’t fall in love in 100 nights, we’ll give you a refund. Keep in mind that the first 30 nights on your new mattress are a critical adjustment period as your body adapts to your new bed. We understand that every body is different – so if after 100 nights the Agility mattress is not right for you, contact us. For more information, see our Returns & Refunds policy.
Do I need a box spring?
We’ve tested the Agility mattress on the floor, a slatted bed frame, on top of a bed base and on an adjustable bed base. It is designed to work on any firm, flat surface.
Why is the Agility mattress priced differently than other mattresses in retail stores?
Mattress stores usually mark up the mattress 4 to 5 times their cost. At Agility, we provide the lowest price possible without unnecessary mark ups. We don’t incur national advertising costs that have to be passed onto the consumer. Unlike most pre-packaged mattresses made entirely of foam, the Agility mattress is a hybrid, made from a special blend of elements designed to give you the best night of sleep. Our innovative technologies provide a breathable, supportive sleep for your body. Plus, your Agility mattress isn’t born until you order it. There are no holding costs on old inventory.
How do I care for my new mattress?
Stay protected. Use a mattress cover or waterproof pad to protect your mattress from soiling.
What are the dimensions?
Every Agility mattress is 11” high. The length and width of the mattress are standard U.S. dimensions: Twin: 39”W x 75”L, TwinXL: 39”W x 80”L, Full: 54”W x 75”L, Queen: 60”W x 80”L, King: 76”W x 80”L, CalKing: 72”W x 84”L
How big and heavy is the box?
All Agility sizes ship straight to your door in our standard box, which is 18″W x 18″L x 41″H. Depending on bed size, the total weight of the box ranges from 50 lbs. to 110 lbs.
How much is shipping?
Shipping is FREE to the 48 contiguous states! FREE shipping for mattresses and foundations. Shipping outside Continental United States is not available.
How long until I receive my order?
Mattress only, or mattress+foundation will be at your doorstep in only 3-10 business days via FedEx Ground or comparable shipping service. Mattress with adjustable base delivers in 14-21 business days with white glove delivery and set-up service included.
What if this isn’t the right mattress for me?
We are 100% confident that you will love your Agility mattress, but if for some reason you are dissatisfied with it, Agility provider offers a 100 Night Trial. In order to be sure you have given your body time to adjust to your new mattress, we ask that a refund request is made not less than thirty (30) days and not more than one hundred (100) days after delivery was made.
While it may not be right for you, there are organizations and individuals who would benefit from an Agility mattress. So, rather than asking you to return the mattress to us, we ask you to donate it to a registered 501(c)(3) charity, where it can be used to benefit someone in your community. Please see donation details in Returns & Refunds section and contact an Agility advisor at 877-848-5753 or email us at email@example.com.
What if the mattress comes damaged?
All Agility products include a Damage and Defect Upon Delivery Warranty. If an Agility product arrives in a damaged or unusable condition, Agility will replace or repair the product(s) in a timely manner, at no extra charge to you. Simply notify an Agility advisor by email within 36 hours of receipt of the delivery of the item(s), and see our Returns & Refunds page for full details.
What is the warranty?
The mattress has a 10 Year Limited Warranty! You can find our full warranty details here.